Transforming the Customer Service Culture in your organisation is the surest way to increase revenues & profitability Have you ever walked into a retail store and stood around looking for something but no one approached you and asked if you could be helped? Or you have experienced being put on hold for an eternity […]
Building Organisational Capability
Only a handful of businesses focus on human capability as a source of competitive advantage In the fast-paced world of business, the ability to adapt, grow, and thrive is crucial. Any organization looking to do all of this needs its human capital to possess some unique skill or competence which will help differentiate it […]
Is the modern professional too busy to exercise?
The benefits of being physically active can be a boon to society and to individuals; so why do we not make more time for it? A friend of mine, who is several years younger, went for a regular medical check-up recently. He was told that he had blockages in two of his arteries and was […]
Why most board rooms at Pakistan Inc. are nothing more than a hoax
Why boards matter, and what can investors, companies, and the government do to fix them? In my career in the corporate sector and now as a strategy consultant I have often seen corporate boards of listed companies fail to do the right thing for the company, its customers, employees, and its wider stakeholders. I am […]
Why can’t we compete in global markets?
More than anything else, our main disadvantage is incompatible and poor management skills Why are Pakistani businesses unable to compete in the global markets? What is it that inhibits them from breaking through overseas? As our exports continue to decline, the commonly heard responses to these questions from the private sector are lack of government […]
The meaning of culture
Can developing admirable cultures be an opportunity for our organizations? “I came to see during my time at IBM that culture is not just one aspect of the game, it is the game. In the end, an organization is nothing more than the collective capacity of its people to create value.” These are strong words expressed by […]
“No, I don’t see myself in your seat in 5 years time”
Why the lustre of corporate life has waned and is it a good thing? Growing up in the 70s, whenever we were asked what we would like to do as an adult, the very obvious response would be to become an engineer or doctor or the more academically challenged ones like me would limit our […]
Islamabad blues: why capital calling is bad business
Having a strategy that relies on favours from the government is a recipe for disaster Has anyone ever taken the 7 am PIA flight from Karachi to Islamabad? If you have, you would see a line of businesspeople and corporate executives holding files (or laptop bags) boarding the plane. Rubbing their eyes and barely being […]
The utilities must transform
Raising prices and privatising ownership is not enough to create a more efficient energy supply chain; the utilities have to rethink how they approach their way of doing business entirely If you live in Pakistan and have recently received your gas bill, I bet you are fuming (pun intended). Gas consumers have received their latest […]
Why overstaffing is not the biggest issue with our state-owned enterprises
….and how to fix it! In a recent conversation with a friend who used to work for a very large state-owned enterprise (SOE), I asked him an obvious question: how many redundant people does this company have and will the state let go of them to improve the organisation? Much to my surprise, his response […]
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Winning the Argument, Losing the Respect:
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Why overstaffing is not the biggest
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