In a recent conversation with a client, I was asked a simple question; ‘How do we become successful in operations?’ My instinctive answer was the traditional one; good systems and processes, combined with motivated people. That answer is not wrong. However, when I think deeply it feels incomplete. Most businesses begin with bundles of positive […]
What Would Be Lost If We Disappeared?
Most organisations have a mission statement which reads something like ”To be the leading provider of innovative solutions (or product xyz) that create sustainable value for all our stakeholders.” It may sound impressive, but it could also belong to a bank, a software company, a hospital or a cement manufacturer! It tells us almost nothing […]
Thinking Across Boundaries
Speaking with some entrepreneurs recently, I noticed something interesting. They were energetic, deeply knowledgeable about their businesses and quick to act on opportunities. But many of our conversations remained anchored within the boundaries of their own industries. It made me wonder whether, in focusing so intensely on building a business, we sometimes limit the very […]
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