A few days ago I was speaking with the owner of a business that has been struggling to grow revenues. Like many such conversations, we started talking about better marketing, better people and better processes.Then I asked him a different question; “What has changed in your customers?” Till then almost all our discussion had revolved […]
The difference between Nigeria and Norway is not oil. It is institutions!
A recent case involving a large oil multinational’s operations in Nigeria offers a timely reminder. Internal company documents reportedly show senior executives discussing environmental risks and the likelihood of further pollution while production continued. Decades later, communities are still seeking remediation, while questions of responsibility remain unresolved. Yet the real lesson is bigger than one […]
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